About Our Client

Our client is a pioneering leader in data management solutions, specializing in Master Data Management (MDM) as a top-tier Microsoft partner. By delivering cutting-edge, cloud-native solutions, they empower organizations across industries ranging from healthcare to manufacturing and energy to harness the full potential of their data. Their scalable, ROI-driven approach enables clients to fuel innovation and strategic decision-making. With a growing team of over 100 professionals, the company is proud of its customer-centric and results-oriented culture, which has earned them a “Great Place to Work” certification. If you’re passionate about data management and personal growth, this is a fantastic opportunity to join a team that’s transforming the future of how businesses leverage data.

Role Overview

As an Application Support & DevOps Engineer, you will play a critical hybrid role supporting customers and partners globally while contributing to DevOps engineering initiatives across Azure environments. Reporting to the Director of Global Support, you will be responsible for supporting customers and partners through the development and deployment of their software solutions, while also contributing to CI/CD, monitoring, and operational automation efforts.

This role blends customer-facing technical support with hands-on DevOps responsibilities. You will provide timely, comprehensive, and professional support across the product suite while developing expertise in Azure deployments, containerized environments, SQL performance troubleshooting, and infrastructure automation.

Key Responsibilities

Support & Customer Operations

• Support customers and partners globally as they develop, deploy, and operate their solutions

• Monitor and respond to support cases with urgency and ownership

• Handle lower complexity cases and escalate issues to R&D as needed

• Lead customer troubleshooting meetings

• Document resolutions and contribute to internal and customer-facing knowledge base articles

• Participate in daily case reviews and provide technical insights

DevOps & Cloud Engineering

• Drive DevOps engineering initiatives across Azure environments

• Contribute to CI/CD pipeline maintenance

• Support infrastructure as code templates and deployment automation

• Learn and support deployment models across Azure VMs, App Services, Containers, and SQL environments

• Support containerized deployments, including AKS

• Collaborate closely with Engineering and Cloud Operations

Operational Excellence

• Learn and administer support portal and licensing processes

• Use Salesforce Service Cloud for case management

• Submit bugs and escalate issues appropriately

• Understand and contribute to support KPIs

• Contribute to DevOps practices that improve reliability and efficiency

Role-Specific Insights

• Hybrid technical profile: This role blends customer-facing technical support with hands-on DevOps engineering responsibilities

• Cloud-first environment: Work extensively within Azure, with exposure to containers, orchestration, and CI/CD practices

• Enterprise exposure: Support global customers across industries as they deploy and operate enterprise data solutions

• Growth-oriented culture: The company values learning, feedback, collaboration, and execution

Who You Are

Technical Foundation

• Hands-on experience or coursework in Azure Cloud Services (preferred), AWS, or GCP

• Knowledge of DevOps concepts including CI/CD, infrastructure as code, automation, and observability

• Experience with containerization (Docker) and exposure to Kubernetes

• Experience with SQL Server, T-SQL, performance troubleshooting, and connectivity issues

• Understanding of cloud networking, identity (Azure AD), and security fundamentals

Professional Skills

• Excellent written and verbal communication skills

• Comfortable speaking directly with customers and partners in online meetings

• Able to explain complex technical concepts clearly

• Self-motivated and capable of working independently on complex technical issues

• Diligent in documentation and knowledge sharing

• Demonstrates urgency, ownership, and accountability

Education

• Bachelor’s degree from an accredited technical program or equivalent professional experience

Why Join Us

Be part of a company that values growth mindset, constructive candor, collaboration, and execution. This role offers the opportunity to deepen your expertise in cloud-based enterprise applications, DevOps practices, and customer-facing technical support while contributing to meaningful data initiatives for global organizations.

If you are looking for a role that combines cloud engineering, troubleshooting, automation, and direct customer engagement, this is an opportunity to build technical depth while making a measurable impact.