About Our Client

Our client is a pioneering leader in data management solutions, specializing in Master Data Management (MDM) as a top-tier Microsoft partner. By delivering cutting-edge, cloud-native solutions, they empower organizations across industries - ranging from healthcare to manufacturing and energy—to harness the full potential of their data. Their scalable, ROI-driven approach enables clients to fuel innovation and strategic decision-making. With a growing team of over 100 professionals, the company is proud of its customer-centric and results-oriented culture, which has earned them a “Great Place to Work” certification. If you’re passionate about data management and personal growth, this is a fantastic opportunity to join a team that’s transforming the future of how businesses leverage data.

Role Overview

As a Customer Success Manager, you will take a leading role in driving client satisfaction, retention, and strategic platform adoption. Reporting directly to the Vice President of Client Success, you’ll oversee a portfolio of enterprise accounts, guiding them through their data management journey and helping them maximize the value of the platform. You’ll collaborate closely with internal teams while building trusted executive-level relationships. The hiring manager, recognized for her servant leadership style, empowers high-performing, independent professionals who thrive in transparent and supportive environments. This role combines autonomy with accountability, encouraging creativity in problem-solving while emphasizing proactive and strategic client engagement. Your contributions will directly influence long-term client success, platform expansion, and organizational growth.

Key Responsibilities

• Strategic platform adoption: Lead client adoption strategies, driving deeper usage across new and existing use cases by aligning product capabilities with client objectives.

• Retention and renewals: Take ownership of retention outcomes by anticipating risks, resolving escalations, and influencing renewal decisions at multiple stakeholder levels.

• Customer advocacy and satisfaction: Serve as a trusted advisor, ensuring clients achieve meaningful business outcomes and positioning yourself as a go-to resource for platform expertise.

• Expansion opportunities: Identify and cultivate opportunities for platform growth by mapping client goals to product capabilities and shaping expansion initiatives.

Role-Specific Insights

• Executive relationship building: Engage with a range of stakeholders, from IT managers and data stewards through to senior business leaders and executives.

• Proactive engagement: Lead with curiosity—ask thoughtful, challenging questions, deliver insights, and continuously add value throughout the customer journey.

• Cross-industry exposure: Partner with clients across multiple sectors—manufacturing, finance, healthcare, insurance—broadening your expertise without requiring prior specialization.

What You Will Achieve

• Within 30 days: Develop a comprehensive understanding of the platform, segmentation strategy, and your client portfolio. Begin building relationships and shaping engagement strategies.

• Within 90 days: Execute tailored engagement plans, establish credibility with client stakeholders, and begin driving measurable outcomes in platform adoption and customer health.

Who You Are

• Proven experience: 5 years+ of experience in Customer Success, Account Management, or a related role within enterprise software or SaaS, ideally managing complex or strategic accounts.

• Outcome-driven: Organized and execution-focused, with the ability to design and deliver plans that drive retention, satisfaction, and growth.

• Business and IT fluency: Solid understanding of business operations and IT landscapes, capable of bridging technical capabilities with business needs.

• Strategic collaborator: A self-motivated team player who combines independence with collaboration, thriving in a supportive and dynamic environment.

Why Join Us

Be part of a forward-thinking company where innovation, teamwork, and professional growth are at the core of the culture. This is an opportunity to shape long-term customer success, elevate your expertise in data management, and contribute meaningfully to the company’s growth. If you’re looking for a role that values your insights, autonomy, and leadership potential, this is the place for you.