About Our Client

Our client is recognized as a global industry leader in the BPO and customer-experience sector, with major operations in the USA, Mexico, and the Philippines. Serving numerous Fortune 500 and top-tier enterprise customers, they consistently outperform competitors on quality, delivery, and satisfaction.

With 13 000 + employees worldwide, 24 × 7 operations, and a forward-thinking executive team, the organization continues to grow from strength to strength. Its culture strikes a perfect balance between client delivery and employee engagement — creating an environment where leaders are empowered, teams are collaborative, and performance and innovation thrive.

The Opportunity

As part of a rapidly expanding Insurance Technology group, the Director of Insurance Platforms will lead the modernization, integration, and ongoing delivery of enterprise systems that power the company’s Insurance BPO services.

This role will shape the roadmap across Subrogation, Claims (immediate priority), UM/Arbitration, Underwriting, Sales, and Service, ensuring every platform is secure, scalable, compliant, and business-aligned.

Your success will be measured by the percentage of legacy systems modernized to cloud platforms, sustained system uptime and performance improvements, measurable reductions in operating cost and cycle time, and visible growth in client-facing platform adoption.

This is a role for a technology leader who delivers tangible results - migrating, integrating, and optimizing platforms that enable automation, analytics, and business excellence across a global enterprise.

• Hybrid in Bloomington, IL (~3 days/week). Relocation support considered.

• Open to Senior Director level for the right profile.

• Routine domestic and occasional international travel to operations centers, carrier sites, and industry events (typically monthly or quarterly).

• US work authorization required. No visa sponsorship available

What You’ll Lead

Platform Strategy & Modernization

• Define and own a multi-year platform roadmap aligned to enterprise architecture and CIO strategy.

• Modernize legacy environments to cloud-native ecosystems (Pega, Azure Fabric, Google BigQuery, Agentic AI, AI Studio, Copilot) to drive scalability and resilience.

• Integrate vendor technologies (UiPath, Snorkel AI, Guidewire, GCP, Azure, Rime AI) into a coherent, future-ready stack.

• Deliver modernization milestones on schedule with clear ROI metrics for performance, stability, and user adoption.

Platform Enablement & Integration

• Ensure seamless data and workflow integration across analytics, automation, and business-process tools.

• Build and govern APIs, data pipelines, and interoperability frameworks that improve speed and reliability.

• Partner with Analytics teams to strengthen data quality, availability, and performance — targeting measurable throughput gains and latency reductions.

Operational Optimization & Business Value

• Work with business and carrier leaders to identify how platform capabilities can reduce cost, shorten claims and recovery cycles, and improve accuracy.

• Deliver carrier-facing digital tools and dashboards that deepen client engagement and transparency.

• Embed compliance and security by design (SOC 2, NACHA, PCI, NIST AI RMF) into every solution, maintaining audit-ready standards with zero repeat findings.

Transformation & Change Leadership

• Champion the adoption of new systems across global Insurance operations, leading structured transformation programs that balance cost, risk, and impact.

• Drive workforce enablement through clear communication, training, and change-management initiatives — targeting strong utilization and satisfaction rates within 90 days of each deployment.

Team Leadership & Vendor Partnerships

• Build and lead a cross-functional pod (~10 initially, with access to a wider 12–15-person resource pool) covering platform management, architecture, and engineering.

• Manage vendor partnerships to maximize ROI and align product roadmaps to enterprise priorities.

• Mentor talent and cultivate a culture of reliability, ownership, and continuous improvement, measured through retention, engagement, and delivery outcomes.

What You’ll Bring

You’re a hands-on digital-transformation leader who thrives at the intersection of technology and insurance. You think strategically, act decisively, and measure success by what the platforms you build actually deliver - better speed, lower cost, happier clients, and stronger teams. You’re ready to define the blueprint for the next generation of insurance-technology platforms and lead the people who will bring it to life.

• 10 + years in Insurance technology platform leadership, with 5 + years in people management.

• Deep knowledge of P&C Insurance operations and BPO technology enablement.

• Proven success in cloud migrations, platform modernization, and vendor integration.

• Hands-on expertise with Pega, Guidewire, Azure/GCP, automation, AI, and analytics ecosystems.

• Strong communication skills - able to translate complex technology programs into clear business impact for executives and clients.

• Bachelor’s in Information Systems, Computer Science, or Engineering (Master’s preferred).