About Our Client

Our client is a leading global contact center and customer engagement solutions provider in the BPO industry. With over 13,000 employees across the US, Philippines, and Mexico, they partner with some of the world's most recognized brands across telecommunications, insurance, healthcare, and retail.

They are on a strong growth path, with a people-first culture built on career mobility, development, and making sure every voice is heard. Hiring great people at scale sits at the heart of how they deliver for their clients.

• Location: Tucson, AZ, United States

• Work Arrangement: Hybrid

• Compensation: $140,000 - $160,000 USD Base + Performance Incentives

• Industry: BPO / Contact Center

Role Overview

We're looking for a Director of Talent Acquisition to lead recruiting strategy across multiple sites and work-at-home programs. You'll lead, coach, and develop a high-performing Talent Acquisition team, own high-volume hiring outcomes, and partner closely with business leaders on long-range workforce planning.

This is a hybrid role based at our client's Tucson, AZ contact center, with responsibility for recruiting across multiple locations and a geographically dispersed team.

What You Will Do

• Develop and execute enterprise-wide talent acquisition strategies that support hiring goals and long-range workforce plans across site-based and work-at-home operations

• Lead high-volume hiring initiatives while improving candidate quality, conversion, and retention

• Design cost-effective sourcing strategies that achieve staffing targets and improve recruiting efficiency

• Analyze funnel performance and TA metrics, including applicant flow, conversion rates, fill rates, cost per hire, and retention, to drive continuous improvement

• Partner with business and operational leaders to anticipate workforce needs and align hiring with organizational priorities

• Work with Marketing Communications to strengthen employer branding and measure talent attraction effectiveness

• Lead process improvements, system enhancements, and change management initiatives that improve the candidate and recruiter experience

• Build, coach, and lead a high-performing, accountable Talent Acquisition team across multiple sites

• Oversee recruiting technology, vendor relationships, and compliance with federal, state, and local employment regulations

What We Are Looking For

• 8+ years in Talent Acquisition, Recruiting, or HR, including ownership of recruiting strategy

• 5+ years leading and developing recruiting teams in a high-volume environment

• Call center, BPO, or customer experience recruiting experience (strongly preferred)

• Experience running talent acquisition across multiple business units, programs, or locations

• Strong command of recruiting metrics, funnel analytics, and workforce data

• A track record of leading process improvement, change management, or recruiting transformation

• Experience partnering with executive and operational leaders on workforce planning

• Experience managing remote or geographically dispersed teams

• Proficiency with ATS, HRIS, and recruiting technology

• Bachelor's degree in Business, Human Resources, or a related field; PHR certification preferred

What We Are Not Looking For

• TA leaders whose experience is mainly in low-volume, professional, or executive hiring

• Recruiters who have not yet led and developed a recruiting team

• Leaders who run recruiting as a transactional function rather than using data to drive outcomes

• Candidates who are unable to work hybrid from the Tucson, AZ site

Why Join

• Own talent acquisition strategy across multiple sites for a large, growing global organization

• Make a direct impact on staffing outcomes, retention, and the business's ability to grow

• Lead and shape a high-performing team in a culture that invests in development and internal mobility

• Join a company large enough to offer real career growth, yet small enough that your voice is heard

The role offers a competitive compensation package with performance-based incentives and a comprehensive US benefits program, including 401(k) with company match.