Associate Training Director – Frontline Leadership Development

About Our Client

Our client is a leading global contact center and customer engagement solutions provider in the BPO industry. With over 13,000 employees across the US, Philippines, and Mexico, they serve some of the world’s most recognized brands across telecommunications, insurance, healthcare, and retail.

They are on a strong growth path, driven by a culture of integrity, innovation, and collaboration. Employees are empowered to make an impact in a fast-moving environment focused on operational delivery.

Role Overview

The Associate Training Director – Frontline Leadership Development is responsible for leading the strategy, design, implementation, and continuous improvement of leadership development programs across the organization.

This position is based in Santa Rosa or Quezon City.

The role focuses on building a sustainable pipeline of capable frontline leaders, including Team Leaders, Supervisors, Managers, and emerging leadership talent. Through structured development programs, coaching frameworks, succession planning, and leadership readiness initiatives, the Associate Training Director will strengthen leadership capability and support long-term business performance.

Working closely with Operations, HR, Quality, Client stakeholders, and senior leadership, this role will drive leadership effectiveness, employee engagement, talent retention, and organizational readiness.

Key Responsibilities

Leadership Development & Succession Planning

• Lead the design, implementation, and continuous improvement of frontline leadership development programs.

• Develop leadership readiness, succession planning, and apprenticeship strategies to build a strong pipeline of future leaders.

• Oversee leadership curricula, learning journeys, certification programs, and high-potential development initiatives.

• Ensure leadership development programs align with organizational goals, talent management strategies, and future workforce requirements.

Coaching Excellence & Leadership Capability

• Establish coaching standards, frameworks, and governance to ensure consistent and effective leadership coaching practices.

• Facilitate leadership workshops, coaching sessions, leadership academies, and development programs.

• Partner with operational leaders to identify leadership capability gaps and implement targeted development solutions.

• Drive leadership initiatives that strengthen accountability, employee engagement, operational excellence, and talent retention.

Performance Measurement & Continuous Improvement

• Monitor leadership development effectiveness through performance metrics, readiness assessments, participant feedback, and business outcomes.

• Analyze leadership performance data to identify capability gaps, development opportunities, and emerging trends.

• Measure the impact and return on investment of leadership development initiatives.

• Use data-driven insights to continuously improve leadership programs and strengthen business performance.

Leadership & Team Development

• Lead, mentor, and develop Training Managers, Leadership Facilitators, Coaches, and instructional design teams.

• Provide direction and oversight to ensure consistent delivery of leadership development programs.

• Manage leadership development projects, budgets, resources, vendor relationships, and strategic initiatives.

• Ensure programs are scalable, effectively executed, and aligned with organizational and client expectations.

Learning Innovation & Strategic Partnership

• Integrate emerging capabilities such as AI-enabled learning, digital leadership, change management, and skills-based development into leadership programs.

• Partner with Operations, HR, Quality, and Client stakeholders to align leadership development with business priorities.

• Serve as a strategic advisor to senior leadership on leadership capability, succession readiness, workforce transformation, and organizational effectiveness.

• Identify opportunities to modernize leadership development approaches and support evolving business needs.

Who You Are

• Demonstrated experience leading leadership development, learning and development, or training functions within a large operational environment.

• Strong background in developing frontline leaders, including Team Leaders, Supervisors, Managers, and emerging leadership talent.

• Proven ability to design and implement leadership development programs, coaching frameworks, and succession planning initiatives.

• Experience leading and developing training, coaching, facilitation, or instructional design teams.

• Strong analytical skills with the ability to evaluate leadership effectiveness, interpret performance data, and measure program outcomes.

• Experience partnering with senior leadership and cross-functional stakeholders to identify capability gaps and implement development strategies.

• Strong understanding of leadership coaching, talent development, employee engagement, and organizational effectiveness.

• Ability to manage multiple leadership development initiatives, resources, budgets, and stakeholder priorities.

• Familiarity with emerging learning technologies, AI-enabled learning, digital leadership, and workforce transformation.

• Excellent communication, facilitation, stakeholder management, and influencing skills.

• Ability to balance strategic leadership development priorities with practical operational requirements.

Why Join Us

This role offers the opportunity to shape frontline leadership development within a large, growing global BPO organization.

You will have ownership of leadership development strategy, coaching excellence, and succession readiness, working closely with senior leaders to build a stronger pipeline of future leaders and improve organizational performance.

For an experienced learning and development leader, this is an opportunity to influence leadership culture, introduce innovative development approaches, and make a measurable impact on employee engagement, talent retention, and long-term business growth.