About My Client

My client is a leading global contact center and customer engagement solutions provider in the BPO space, dedicated to helping brands deliver exceptional customer experiences. They have established themselves as a trusted partner for some of the world’s most recognized brands. The company specializes in providing innovative solutions in customer service, sales, and receivables management across various industries, including telecommunications, insurance, healthcare, and retail. With 10,000 employees across the US, Philippines, and Mexico, they are on a strong growth trajectory. The commitment to excellence is reflected in their core values of integrity, passion, innovation, and accountability. The culture is built on fostering a collaborative and inclusive environment where employees are empowered to deliver their best. With a strong focus on employee development and community engagement, they not only drive business success but also make a positive impact on the lives of their team members and the communities they serve.

Position Purpose

The Global Talent Management Director is responsible for driving organization-wide talent management and development initiatives that align with the company’s global objectives. This role is critical in designing and implementing strategies that attract, develop, and retain top talent while fostering a diverse and inclusive workforce.

Essential Functions and Responsibilities

Talent Strategy Development

• Develop and implement a comprehensive talent management strategy that aligns with the organization’s goals and objectives

• Identify and address talent gaps within the organization, ensuring a strong pipeline of talent

Internal Talent Movement and Retention

• Design and implement programs to attract, develop, and retain top talent

• Develop employee retention programs and team-building activities

• Create policies that support internal promotions and career-pathing for high-potential employees

Diversity and Inclusion

• Ensure the organization fosters a diverse and inclusive workforce

• Implement strategies that promote equal opportunities across all levels

Succession Planning

• Develop and maintain a robust succession planning framework

• Identify critical roles and potential successors

• Implement development plans and discuss career-pathing options with high-potential employees and their team leaders

Performance Management

• Oversee the global performance management process

• Ensure alignment of individual performance goals with organizational objectives

• Conduct regular employee performance evaluations

• Provide guidance to managers on effective evaluation and feedback processes

Training and Development

• Design and implement employee training programs that support continuous learning and development

• Onboard new leaders within the organization

• Coach employees and act as a consultant on learning and development activities

Organizational Development

• Create and maintain organizational charts

• Clearly define each position’s responsibilities

• Monitor and report on turnover rates using data-driven insights

Analytics and Reporting

• Utilize analytics to inform talent management strategies

• Prepare and present regular reports on talent metrics to senior leadership

• Continuously improve processes based on data insights

Minimum Requirements

• Proven work experience as a Director of Talent Management or in a similar leadership role

• Familiarity with performance management systems and relevant software

• Experience in delivering employee training programs and managing succession planning policies

• Strong project management skills with the ability to manage multiple projects simultaneously

• Hands-on experience with performance management systems and tools

• Excellent communication, interpersonal, and presentation skills

• Ability to work collaboratively with cross-functional teams

• Strong analytical and problem-solving skills

• Ability to travel domestically and internationally as needed

Key Competencies

• Strategic thinking

• Leadership and influence

• Cultural awareness

• Analytical skills

• Communication and collaboration

• Change management

Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for professional development and global travel