About the Company

Our client is a global enterprise AI software organization focused on delivering industry-specific solutions across key verticals, with a strong presence in retail and consumer packaged goods.

The company provides AI-driven applications designed to support retail, wholesale, logistics, and marketing operations, enabling organizations to improve decision-making, optimize processes, and enhance overall business performance. Their solutions are used by some of the world’s largest retailers, including 30 of the top 50 global grocery retailers, as well as hundreds of regional businesses and thousands of consumer brands.

Headquartered in California, the company employs over 2,500 professionals across more than 30 countries and supports over 1,500 enterprise customers globally. With a focus on applying AI in real-world environments, they continue to expand their footprint across industries including retail, financial services, manufacturing, and enterprise IT.

About the Role

We are seeking a Head of Professional Services, APAC to lead the regional delivery organization across Asia Pacific. This role is responsible for ensuring successful implementation, adoption, and expansion of solutions across enterprise clients while driving delivery excellence and customer outcomes.

This is a senior leadership role with ownership across regional strategy, delivery performance, and commercial success. You will work closely with Sales, Product, Customer Support, and Engineering teams globally, ensuring clients achieve measurable business value from their investments.

What You Will Be Doing

Leadership & Strategy

• Define and execute regional delivery strategy aligned with global objectives and market needs

• Build and lead a high-performing professional services organization across APAC

• Contribute to regional leadership initiatives including growth planning and operational strategy

Delivery Excellence

• Oversee implementation of solutions across enterprise clients, ensuring delivery quality, timelines, and budget adherence

• Drive governance, risk management, and standardized delivery methodologies

• Implement continuous improvement initiatives aligned with global frameworks

Customer Engagement & Value Realisation

• Act as executive sponsor for key client engagements

• Partner with Sales to drive expansion, renewals, and customer advocacy

• Build and maintain relationships with senior client stakeholders

Commercial & Operational Management

• Own regional professional services P&L including forecasting, utilization, and margin performance

• Partner with Sales on scoping and structuring services engagements

• Monitor delivery performance through KPIs and operational metrics

Collaboration & Alignment

• Work closely with Product and Engineering to incorporate client feedback into product development

• Collaborate with global delivery teams to ensure consistency and scalability

What We Are Looking For

Experience & Leadership

• 15+ years of experience in enterprise software delivery, professional services, or consulting

• At least 5 years in a regional leadership role across APAC

• Proven track record delivering complex SaaS or analytics solutions for large retail or CPG clients

• Experience managing multi-country delivery teams and operating in a regional structure

Commercial & Domain Expertise

• Strong commercial acumen with experience managing P&L responsibilities

• Deep understanding of retail business processes such as merchandising, supply chain, category management, or pricing

• Experience working in global, matrixed organizations

Stakeholder & Leadership Skills

• Strong communication and stakeholder management skills, with the ability to influence C-level executives

• Ability to lead distributed and multicultural teams

• Strategic mindset with a focus on execution and outcomes

Nice to Have

• Experience with AI or machine learning platforms

• Background in retail technology or transformation consulting

• MBA or relevant advanced degree

Why This Role

• Senior leadership role with ownership of delivery across the APAC region

• Direct impact on customer success, delivery performance, and business growth

• Opportunity to lead large-scale enterprise implementations across multiple markets

• Strong collaboration with global leadership, product, and engineering teams

• Exposure to AI-driven platforms and large-scale transformation programs