About the Company

Our client is a global enterprise AI software organization focused on delivering industry-specific solutions across key verticals, with a strong presence in retail and consumer packaged goods.

The company provides AI-driven applications designed to support retail, wholesale, logistics, and marketing operations, enabling organizations to improve decision-making, optimize processes, and enhance overall business performance. Their solutions are used by some of the world’s largest retailers, including 30 of the top 50 global grocery retailers, as well as hundreds of regional businesses and thousands of consumer brands.

Headquartered in California, the company employs over 2,500 professionals across more than 30 countries and supports over 1,500 enterprise customers globally. With a focus on applying AI in real-world environments, they continue to expand their footprint across industries including retail, financial services, manufacturing, and enterprise IT.

About the Role

We are seeking an SCM Support & Hypercare Consultant to support retail ERP and supply chain systems following go-live. This role focuses on ensuring system stability, resolving issues, and supporting day-to-day operations across supply chain environments.

You will work closely with business teams, IT, and vendors to troubleshoot issues, manage escalations, and support ongoing system performance during Hypercare and beyond. The role combines technical support, stakeholder coordination, and continuous improvement.

What You Will Be Doing

• Provide production support for ERP and supply chain systems

• Support Hypercare and post go-live activities to ensure system stability

• Troubleshoot and resolve issues, with a focus on root cause analysis and prevention

• Collaborate with business users, IT teams, and vendors to resolve incidents

• Support supply chain functions including inventory, replenishment, warehouse, and planning

• Monitor integrations, data flows, and CSV-based processes

• Track, manage, and escalate critical issues as required

• Assist with testing, training, and process improvement initiatives

What We Are Looking For

• 3–6 years of experience in retail, supply chain, ERP support, or Hypercare environments

• Hands-on experience supporting ERP systems in production

• Knowledge of SQL or PL-SQL and Linux scripting

• Experience working with CSV integrations and data flows

• Strong problem-solving and communication skills

• Ability to operate effectively in a fast-paced environment

Nice to Have

Experience with G.O.L.D ERP is preferred but not mandatory

Why This Role

• Opportunity to support large-scale retail ERP and supply chain systems in a live environment

• Exposure to global retail clients and complex supply chain operations

• Hands-on role focused on system stability, issue resolution, and continuous improvement

• Collaborative environment working with business, IT, and vendor teams

• Strong learning opportunity within a global AI and retail technology platform