About My Client

My client is a leading global contact center and customer engagement solutions provider in the offshoring industry, dedicated to helping brands deliver exceptional customer experiences. They have established themselves as a trusted partner for some of the world’s most recognized brands.

The company specializes in providing innovative solutions in customer service, sales, and receivables management across various industries, including telecommunications, insurance, healthcare, and retail.

With 13,000 employees across the US, Philippines, and Mexico, they are on a strong growth trajectory. The commitment to excellence is reflected in their core values of integrity, passion, innovation, and accountability. The culture is built on fostering a collaborative and inclusive environment where employees are empowered to deliver their best.

With a strong focus on employee development and community engagement, they not only drive business success but also make a positive impact on the lives of their team members and the communities they serve.

Position Purpose

The key focus of this role is to take the reins on a critical, enterprise-scale internal tool used for coaching, performance management, and compliance documentation across the company’s global contact center operations. You'll replace a long-standing developer who is retiring, and you'll inherit a mature but evolving codebase with full knowledge transfer planned.

This is a hands-on, full-stack engineering role with significant influence. You’ll work across architecture, front-end, back-end, DevOps, and Azure infrastructure, with direct input from business stakeholders and product owners. You’ll also eventually mentor junior developers, including a new hire in the Philippines.

Essential Functions and Responsibilities

Application Ownership & Development

• Take full ownership of a high-volume, business-critical internal application used daily by agents, supervisors, and managers

• Design, develop, and deploy secure, scalable features across a modern Azure-based cloud stack

• Ensure system reliability, responsiveness, and performance through clean, maintainable code and thoughtful architecture

Full-Stack Engineering (Core Stack)

• Back-end: Azure Functions (C#), Cosmos DB, Azure AD, Key Vaults, SQL Server

• Front-end: Vue 3, Vuetify, Pinia, Node.js, NPM, Vite

• Infrastructure/DevOps: Azure App Services, App Insights, Azure DevOps (CI/CD pipelines)

• Other tools: Git, RESTful APIs, OpenAI integrations, Azure Log Analytics

Cross-Functional Collaboration

• Work closely with a business-facing product owner to translate ideas into practical, secure solutions

• Push back constructively on features that may impact system stability or drift from core business needs

• Collaborate with remote team members in the U.S. and the Philippines, contributing to cross-functional projects

Mentorship & Leadership (non-people management)

• Provide technical guidance to junior developers, particularly a new cloud engineer joining from the Philippines

• Share knowledge and best practices across the team to improve velocity and maintainability

• Contribute to system documentation and onboarding materials

What You’ll Need

Must-Have Technical Skills

• 5+ years of software development experience with a focus on cloud-native applications

• Strong command of Azure Functions, C#, Cosmos DB, SQL Server, and Azure AD

• Front-end proficiency with Vue 3, Vuetify, Pinia, and modern JS tooling (Node.js, NPM, Vite)

• Experience with Azure DevOps, CI/CD pipelines, App Insights, and serverless architecture

• Deep understanding of RESTful APIs and modern application design

Nice to Have

• Experience with OpenAI or AI service integrations

• Familiarity with Svelte or other front-end frameworks

• Infrastructure-as-Code experience within Azure

• Background in BPO, compliance-heavy, or operations-driven environments

Soft Skills & Fit

• Able to operate independently and make smart decisions in a lean environment

• Excellent communication skills and comfort interfacing with both technical peers and senior stakeholders

• Ability to translate vague ideas into clear technical strategies

• Skilled in giving and receiving feedback, saying “no” constructively, and managing priorities without losing focus

Team & Reporting Structure

You’ll report to the Director of Software Development, who has been with the company for over 20 years. You’ll work closely with a lead front-end developer and collaborate with additional teams in RPA, internal web services, and automation.

This is a non-management individual contributor role, but you’ll serve as the senior technical anchor for the application and mentor others as the team grows.

Why This Role Stands Out

• Own a critical platform used daily by thousands of employees

• Be mentored directly by the original developer before he retires — full knowledge transfer, no fire drill

• Full-stack scope — front-end, back-end, infrastructure, and DevOps

• Autonomy & visibility in a lean, outcome-driven team

• Remote flexibility with the option for in-person collaboration if based in Central Illinois