Vice President of Human Resources

About the Client:

Our client is a global leader in the BPO sector, supporting some of the world's most recognized brands by elevating customer service, sales, and accounts receivable processes. Operating at the intersection of innovation and industry excellence, they have a strong presence across the globe, offering tailored solutions for a variety of industries.

The organization prioritizes fostering an inclusive, collaborative, and values-driven workplace culture. With a deep commitment to employee development and community impact, they strive to achieve business success while leaving a positive legacy on their workforce and the communities they serve.

‍About the Role

As the Vice President, HR Business Partner for the Philippines, you will be a key leader driving strategic HR initiatives for thousands of employees across multiple sites. Reporting directly to the Global Head of HR in the US, this role requires a visionary HR Executive with a proven track record of:

• Driving cultural transformation and fostering an inclusive organizational culture.
• Enhancing employee engagement and retention through strategic HR programs.
• Delivering measurable improvements in human capital metrics such as internal promotion rates, attrition, performance, and productivity.

This position requires a forward-thinking leader who can align HR strategies with business goals, implement data-driven approaches to workforce planning, and influence C-level executives while delivering impactful solutions that drive organizational success.

Key Responsibilities:

Strategic HR Leadership

• Design and implement HR strategies that align with business objectives, ensuring talent optimization and organizational effectiveness.
• Act as a trusted advisor to C-level executives, providing insights and recommendations that shape business outcomes.
• Drive HR’s contribution to business success through innovative, strategic initiatives and cross-functional collaboration.

Talent Management Leadership

• Play a key role in the strategy driving succession planning, leadership development, and employee growth.
• Deploy talent strategies that deliver measurable improvements, including‍
• Employee Engagement: Increasing engagement scores and fostering a high-performing, motivated workforce.
• Retention Rates: Reducing employee turnover through targeted retention strategies.
• ‍Performance Metrics: Enhancing employee productivity and business outcomes through effective performance management.
• Ensure programs support career progression and internal promotion, aligning talent development with organizational needs.

Cultural Transformation

• Champion cultural change initiatives to create an inclusive, collaborative, and dynamic work environment.
• Foster a unified organizational identity that supports employee engagement and enhances workforce satisfaction.

Team Leadership

• Build, develop, and lead a high-performing HR team capable of delivering innovative solutions and measurable results.
• Mentor HR leaders, creating a culture of trust, accountability, and continuous professional growth.

Data-Driven Insights

• Utilize HR analytics and workforce metrics to inform decisions and drive continuous improvement.
• Leverage technology and data to optimize HR processes, track progress, and measure program success.

Change Management

• Lead organizational change initiatives with a focus on communication, employee experience, and measurable outcomes.
• Guide teams through transformations, ensuring smooth transitions and sustained improvement.

‍Compliance and Policy Development

• Ensure adherence to all Philippine labor laws and regulations while adopting global best practices.
• Proactively update company policies to reflect legal changes, industry trends, and employee needs.

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Eligibility and Requirements:

Educational Background:

• Master’s degree in Human Resources, Business Administration, or a related field is preferred.
• 10+ years of strategic HR leadership experience in the Philippines, with a successful history of aligning HR programs with business goals.
• Proven expertise in driving engagement, reducing attrition, and improving workforce productivity.
• Experience leading and managing Talent Management Centers of Excellence (COE) would be highly desired.
• Experience managing large teams and high-volume operations in a dynamic, fast-paced environment.

Skills and Expertise:

• Strong understanding of Philippine labor laws and regulatory requirements.
• Proven success in leading cultural transformation and enhancing employee engagement.
• Exceptional ability to design and implement HR programs that drive measurable results.
• Data-driven mindset with the ability to analyze trends and develop innovative HR solutions.
• Strong interpersonal and communication skills, with the ability to influence at all organizational levels.

Why Join Us?

This is an extraordinary opportunity to shape HR strategies in a fast-paced, globally renowned organization. Your leadership will have a direct impact on business outcomes, employee experience, and organizational success. With a strong commitment to innovation and professional development, this role offers significant potential for career growth while empowering you to lead transformative HR initiatives on a global stage.

Ready to Lead?

If you are a visionary HR leader with a passion for delivering results, we invite you to join us in shaping the future of our organization.

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